After every scan
On the results screen
Your results, explained out loud. Ask her what any of them means.
AI assistant
Naia explains your results.
An optional AI assistant with a video avatar and a voice. After each scan, she tells you what your wellness estimates mean in plain words, in English or Spanish.
See how she helpsOptional, and you can turn her off in Account
English or Spanish, in your app’s language
Not a person and not a doctor
A voice beside your results.
A wellness score and a list of estimates can be a lot to take in. On the results screen, Naia explains your results in plain language, and you can ask her what any of them means.
01
For everyone you scan
She is on the results screen after every scan, including when you scan a family member on your plan.
02
English or Spanish
She speaks the language you choose in the app. Talk to her in that same language.
03
Talk, don’t type
You ask out loud and she answers by voice. There is no text box to type in.
04
Report any response
If something she says seems wrong or out of place, tap “Report response” to let us know.
Naia, up close
Your language
English or Spanish
Pick English or Spanish in the app, and Naia speaks it too.
Only if you say yes
Separate permission · off anytime
Only the account holder, 18 or older, can turn her on. Not ready? Tap “Not now” and keep scanning without her.
Questions to ask
Not medical advice
Naia can’t give medical advice or diagnoses. Write down your health questions to ask a healthcare professional.
Naia is optional. The scan and your results work without her.
Permission and data
Naia starts only when you say yes.
Before she says a word, the account holder, 18 or older, accepts a separate permission that names the AI companies behind her, including some in Norway and China, and what they receive. When Naia is on, those companies get your voice, a transcript of what you say, the scan results on your screen and basic details such as the app language. The permission also covers the family members you scan, including teens 13 to 17. Your camera video stays on your phone and is not sent to them. Signals derived from it, with your profile answers, go to our scan provider, and data is stored and processed outside the U.S., including in Mexico.
What Naia receives
What Naia is and what she isn’t
Three things to know before you talk with her.
She is not a doctor
Naia is an AI assistant, not a person or a doctor. She doesn’t give medical advice or diagnoses.
She can make mistakes
Like any AI, Naia can get things wrong, and your results are wellness estimates, not a diagnosis. Don’t rely on her for decisions about your health.
In a crisis, call or text 988
If you are in an emotional crisis or thinking about suicide, call or text 988, the Suicide & Crisis Lifeline. Help is available in Spanish. Naia is not for emergencies: in an emergency, call 911.
Is Naia a person?
No. Naia is an AI assistant with a video avatar and a voice. Her answers come from AI, not from a person.
What can Naia help me with?
Understanding your results. On the results screen after every scan, she explains your results out loud, in plain language, and you can ask her about your wellness score or any estimate. She speaks English or Spanish, in the language you choose in the app.
Can Naia see me through my camera?
No. The app does not send your camera video to Naia’s providers. They do receive your voice, a transcript of what you say and the scan results on your screen. The permission you accept lists what they receive and names the companies, including some in Norway and China.
For the scan itself, the camera video is processed on your phone and isn’t uploaded or stored. Signals derived from it, with your profile answers, go to our scan technology provider to compute your results. Doc24hrs stores and processes data outside the U.S., including in Mexico. Read the Privacy Policy.
Do I have to use Naia?
No. Naia is optional. She starts only after you accept a separate permission, and only the account holder, 18 or older, can turn her on. If you tap “Not now”, you can keep using the app and scanning without her. You can turn her off anytime in Account.
Can Naia book a doctor’s appointment or give medical advice?
No. She can’t book appointments, prescribe or connect you with a doctor, and she doesn’t give medical advice or diagnoses. Doctor consultations are not available in the U.S. For questions about your health, talk to a healthcare professional. In an emergency, call 911.
