Delete your account
How to delete your account in Doc24hrs, the wellness app by [LEGAL ENTITY] for iPhone and Android, and what happens to your data.
This page follows our Privacy Policy, which is still a draft pending review by U.S. counsel. Details marked in brackets are completed by counsel.
Delete it in the app
- Open Doc24hrs and sign in.
- On the home screen, tap your account button at the top to open Account.
- Tap Delete account.
- Enter your password and tap Delete permanently.
Your account is deleted right away.
Delete it without the app
If you no longer have the app, you do not need to install it again. Email contacto@previacare.org from the email address of your Doc24hrs account, with the subject “Delete my Doc24hrs account”. A person on our team handles these requests by hand; they are not automatic. We will reply to that address to confirm the request before we delete anything, and write to you again once your account is deleted.
[Response time: to be completed by U.S. counsel.]
What is deleted
Your account, your profile, your saved scan results, the members of your Family plan, your membership status, your consent records, your AI assistant permission and the link to your organization benefit are erased from Doc24hrs’ database. The access code keeps only its count of uses.
If your organization registered your email for a personal access code, we remove your email and the label your organization gave the code; if you had not linked that code yet, it is also canceled.
What is kept, and for how long
- Scan attempt records: the events of each scan attempt (for example its steps, errors and connection type), with your device’s IP address and characteristics, are kept without being linked to your account and deleted after about 92 days. The records of each scan session, with your IP address, are deleted after about a day.
- Security records: to limit abuse, we record the IP address and the time of some requests, such as starting Naia, sending verification emails or reporting a response, and, for some account actions such as accepting a consent or linking a benefit, your account identifier. They stay after you delete your account, and today they are not deleted automatically.
- Reports about Naia: if you reported one of Naia’s responses, the report stays in our support mailbox.
- Purchases: your purchase history stays with Apple or Google, under their own policies. RevenueCat, which manages memberships bought in the stores for us, keeps your Doc24hrs account identifier and your purchase records; deleting your account does not delete them there.
- Our providers: data that our providers already processed, such as the scan provider and Naia’s AI providers, follows their own retention.
[Retention periods of RevenueCat, the providers, Naia reports, access codes and security records: to be completed by U.S. counsel.]
Your subscription
Deleting your account does not cancel your subscription. Cancel it in your App Store or Google Play subscription settings so you are not charged again.
Delete some data and keep your account
You can see and correct your profile in the app. Removing a family member from your plan erases their health profile and last name, but their first name, the record of their consent and their scan results stay in your history while your account exists. To erase them, or to ask us to delete other specific data without deleting your account, write to us.