Membership Terms
These terms add to the Terms of Use when you buy a Doc24hrs membership or link an organization benefit.
1. Plans
Doc24hrs offers an Individual plan and a Family plan. Both are monthly subscriptions sold through the App Store (Apple) or Google Play (Google). The price is shown in the app and in the store before you buy, and it is charged to your Apple or Google account.
2. Automatic renewal and cancellation
Your membership renews automatically every month until you cancel. In the App Store it renews unless you cancel at least 24 hours before the current period ends.
You can cancel at any time in your App Store or Google Play subscription settings. After you cancel, your membership stays active until the end of the period you already paid. Deleting your Doc24hrs account does not cancel your subscription.
3. Included scans
Each plan includes a number of scans per billing period, shown in the app before you buy. Included scans do not roll over: the ones you do not use end with the period. In the Family plan, the included scans are shared by everyone on the plan.
4. Extra scans
When your included scans run out, you can buy extra scans as one-time purchases. Extra scans do not expire, and they are used only after your included scans run out.
5. When a scan counts
A scan counts only when its result is saved. A scan that fails or is not completed does not count.
6. Family plan
- The holder buys the plan and must be at least 18 years old.
- The holder can add one spouse or partner and up to 3 children.
- Teens 13 to 17 can be scanned only with the holder’s consent as their parent or legal guardian; the app keeps a record of that consent with the date, the version of the text, and the IP address and user agent of the device.
- Children under 13 cannot be scanned.
7. Restoring purchases and refunds
If you change phones or reinstall the app, use “Restore purchases” in the app. Purchases are processed by Apple or Google, and refund requests follow their policies.
8. Employer or organization benefit
If your employer or organization offers Doc24hrs, it can give you an access code. You link it in the app, in Account, under “Employer or organization benefit”. The benefit gives you the plan your organization chose (Individual or Family) for the number of days your organization set, counted from the day you link it (each person who links the code gets their own days), or with no end date. A code can also have a last day to link it. Your included scans are the plan’s, per 30-day period counted from the day you link it; if your benefit ends before a period is complete, that last period has a share of the included scans proportional to its length, rounded up. It does not renew through the App Store or Google Play, and you are not charged for it.
- You must be at least 18 years old to link a benefit.
- You cannot link a benefit while you have an active paid subscription: cancel it and link the benefit when your current period ends.
- A new code replaces your current benefit, and the replaced benefit cannot be linked again.
- Access codes are only for people whose employer or organization offers Doc24hrs. They are not sold to individuals.
9. What is not included
Consultations with doctors are not yet available in the United States and are not part of any membership.
10. Contact
Questions about your membership: contacto@previacare.org